Privacy policy

Last updated: October 14, 2026

Naturenain operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a convenient and personalized shopping experience (the "Services").

Naturenain is operated by Hubei Aotongyuan Network Technology Co., Ltd.

Naturenain is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with our Services.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control regarding the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully.

By accessing or using any part of our Services, you acknowledge that you have read and understood how your information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be associated with you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

  • Contact information including your name, billing address, shipping address, email address, and phone number.
  • Payment information including payment details, transaction information, payment confirmation, and related financial information processed through payment providers.
  • Account information including account details, login information, preferences, and settings where applicable.
  • Order information including products viewed, added to cart, purchased, returned, exchanged, or cancelled.
  • Communication information including information provided when you contact our customer support team.
  • Device information including browser type, device information, IP address, and technical identifiers.
  • Usage information including how you interact with and navigate our website.

Sources of Personal Information

We may collect personal information from:

  • Information you provide directly when placing orders, creating accounts, or contacting us;
  • Information collected automatically through cookies and similar technologies;
  • Service providers that support our business operations;
  • Third-party partners where permitted by applicable laws.

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve our Services;
  • Process and fulfill orders;
  • Complete payment transactions;
  • Arrange shipping and delivery;
  • Manage returns, refunds, and customer requests;
  • Provide customer support;
  • Communicate with you regarding orders and services;
  • Improve website performance and customer experience;
  • Prevent fraud and protect website security;
  • Comply with applicable legal requirements.

How We Disclose Personal Information

We may share personal information with trusted third parties when necessary to operate our business, including:

  • Shopify and related service providers;
  • Payment processors;
  • Shipping and fulfillment providers;
  • Customer support providers;
  • Analytics and technology service providers;
  • Marketing partners where permitted;
  • Government authorities when required by law.

These third parties may process information according to their own privacy policies.

Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your use of the Services to provide and improve its platform.

Information submitted through our website may be shared with Shopify and third-party providers that help us operate our store.

You can learn more about Shopify’s privacy practices through Shopify’s applicable privacy resources.

Third Party Websites and Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided personal information to us, please contact us using the information below.

Security and Retention of Information

We use reasonable measures to protect personal information.

However, no electronic transmission or storage method can be guaranteed to be completely secure.

We retain personal information only as long as necessary for:

  • Providing Services;
  • Processing transactions;
  • Maintaining business records;
  • Resolving disputes;
  • Meeting legal obligations.

Your Rights and Choices

Depending on applicable laws, you may have rights regarding your personal information, including:

  • Requesting access to your personal information;
  • Requesting correction of inaccurate information;
  • Requesting deletion of your information;
  • Managing communication preferences;
  • Requesting information about how your information is processed.

To exercise your rights, please contact us using the information below.

Marketing Communications

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in our communications.

Even if you unsubscribe from marketing messages, we may still send important service-related communications, including:

  • Order confirmations;
  • Shipping updates;
  • Refund information;
  • Customer service responses.

International Transfers

Your personal information may be transferred, stored, or processed outside your country of residence through our service providers.

We take reasonable steps to ensure that your information receives appropriate protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business practices;
  • Updates to our services;
  • Legal or regulatory requirements.

The revised version will be posted on this page with an updated revision date.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Brand Name:
Naturenain

Legal Company Name:
Hubei Aotongyuan Network Technology Co., Ltd.

Business Address:
Room 09, 8th Floor, Block D, Oriental Yijing, No.618 Luoyu Road, Zhuodaoquan Sub-district, Hongshan District, Wuhan City, Hubei Province, P.R.China

Customer Support Email:
service@naturenain.com

Customer Support Hotline:
+86-27-87582366

Website:
naturenain.com

Naturenain is operated by Hubei Aotongyuan Network Technology Co., Ltd.