Contact Us

Thank you for visiting Naturenain.

Naturenain is operated by Hubei Aotongyuan Network Technology Co., Ltd.

Hubei Aotongyuan Network Technology Co., Ltd. is the legal company responsible for operating naturenain.com and managing customer service activities related to purchases made through our website.

At Naturenain, we are committed to providing customers with a smooth and reliable shopping experience through clear communication, helpful support, and efficient assistance throughout the purchasing process.

Whether you have questions about products, orders, payments, shipping, returns, refunds, or other store-related matters, our customer support team is available to assist you.

Customer Support

Our customer support team can assist with:

  • Product information and product-related questions;
  • Order confirmation and order status updates;
  • Payment and checkout assistance;
  • Shipping information and tracking inquiries;
  • Return and refund requests;
  • Damaged, defective, missing, or incorrect product concerns;
  • Other purchase-related questions and after-sales support.

For assistance, please contact us:

Customer Support Email:
service@naturenain.com

Customer Support Hotline:
+86-27-87582366

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Order Assistance

For questions regarding an existing order, please provide:

  • Order number;
  • Email address used when placing the order;
  • A brief description of your request or concern.

Providing complete information helps our team locate your order and provide more efficient assistance.

Response Times

We make reasonable efforts to respond to customer inquiries during our regular customer service hours.

Response times may vary depending on:

  • Weekends;
  • Public holidays;
  • Promotional periods;
  • Higher-than-normal inquiry volumes.

We appreciate your patience and will respond as soon as possible.

Business Information

Brand Name:
Naturenain

Legal Company Name:
Hubei Aotongyuan Network Technology Co., Ltd.

Website:
naturenain.com

Business Address:
Room 09, 8th Floor, Block D, Oriental Yijing, No.618 Luoyu Road, Zhuodaoquan Sub-district, Hongshan District, Wuhan City, Hubei Province, P.R.China

Customer Support Email:
service@naturenain.com

Customer Support Hotline:
+86-27-87582366

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT

Naturenain is operated by Hubei Aotongyuan Network Technology Co., Ltd.